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Tiaxa has worked in the telecom sector for more than 15 years, and has achieved long-term relationships with Tier-1 clients such as Movistar, Vivo, Telcel, Claro and others, with its services available today to over 300 million end-users, and managing over US$ 1.5 billion in revenue in a Managed Services model for them.
Our Value Proposition has been to work hand in hand with them, providing our cutting edge and patented technology, complemented by our professional services, to improve the way their prepaid user base is managed, and to achieve optimal prepaid user behavior. This is because behavior can be affected, by, for example, the correct pricing, rating and charging of products and services in real-time, on a stand-alone basis or in bundles, subscriptions or promotions, by the provision of top-up through the right channels, in the right denominations and at the right time, and by solving commercial and technical issues which are hard to find.
This joint effort has led to excellent results, among them:
- A 38% increase in revenue for existing products, in six months.
- A 30% increase in revenue for new products.
- No more unrated traffic.
- Downtime and traffic latency reduced from hours to seconds.
- A decrease in call center calls for data related topics from 60.000 to less than 1.000 monthly.
- Transfer more than 50.000 IVR queries to SMS, decreasing costs by 60%.
- Real uptimes over 99.99%.
- Clear housing driven to less than 0.1%.
- Time-to-market of new products reduced from 15 days to 1 day.
- Flexibility in the creation of new products.
- Online management of the business .