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Tiaxa’s Managed Services model is focused towards improving the efficiency with which the Operator’s prepaid base is managed, and improving revenues. This is not achievable via the installation of black boxes of technology, but rather through the complement of technology and the supporting professional services, and the skills, know-how and network of the Operator.
With revenue maximization in mind, Tiaxa works its clients in many ways, among these: to minimize the loss of revenue, and revenue leakage, stemming from technical, operational and commercial issues, and to enhance certain existing and new revenue lines, by improving service offerings through audit reviews, service analysis (service pricing and mix, offering methodology – spot pricing vs. subscriptions and promotions), user analysis (segmentation, usage, behavior and limitation analysis and value estimation), third party work (service provision, quality and mix, availability, payment reconciliation) and technical and operational operator issues (unrated traffic, payment integrity, customer service).
These variables are put into actions through joint business plans with the operator, and supported by frequent communication and analysis of the actions performed. The plans usually include many third parties, with whom Tiaxa trains, and works with to achieve the targeted results.