The problem
In most mobile operators, typically more than 50% of prepaid customers have insufficient credit available to enjoy the services they need, generating an huge amount of failed transactions (calls, SMS, data). For operators this translates to millions of dollars in lost revenue, in addition to a bad user experience, loss of loyalty and eventually, customers.
Some numbers
Taking a Tier 1 operator from Latin America as an example, the following events occur daily due to lack of credit balance:
23 million
missed calls
missed calls
170 million incomplete data connections
40 million
rejected SMS messages
rejected SMS messages
How does it work?
1. The user lacks credit
2. Analysis of user’s behavior history
3. The credit level is determined
4. Issuance of Tiaxa offer
5. The credit is confirmed and the user completes the transaction
Success Factors
Customizable
Wide user coverage
Adaptive credit for each user
Tiaxa Value
24/7 Managed Service
Deep penetration of user base enables mass market communication.
.
100% free of credit risk for MNO
Increases revenues
The numbers don’t lie. 200 million users choose our offer to complete their transactions.
Likewise, 10 million Nanocredits are offered each day
giving continuity to their mobile services.
Likewise, 10 million Nanocredits are offered each day
giving continuity to their mobile services.
Solutions
The Nanocredits provide the correct amount of credit to each user at the right time, generating:
A great user experience
Based on the fact that we avoid sending unnecessary or irrelevant messages, approach with the customer is only given when it’s needed and for the service that is requested.
Better credit performance
Since the credit is offered at the exact time a customer needs it – when their request is just about to be rejected, the motivation to accept the offer is very high. The need for Nanocredits includes all segments of the prepaid population.
Increased user retention
Customer satisfaction is increased by assisting users in an appropriate manner, increasing loyalty and reducing the interest of changing operators.
Benefits
Greater consumption of services 
Increase in revenue per user 
Lower migration rate to competition
Subscribers with more active days on the network
PUSH
For the occasional credit user
LOOP
When the user balance or low or insufficient, the credit is provided automatically
FLOW
The user’s balance is topped-up preemptively with the credit amount