Nanocredits
Access credit at any time, from anywhere, for your mobile services.

The problem

In most mobile operators, typically more than 50% of prepaid customers have insufficient credit available to enjoy the services they need, generating an huge amount of failed transactions (calls, SMS, data). For operators this translates to millions of dollars in lost revenue, in addition to a bad user experience, loss of loyalty and eventually, customers.

Elproblema

The problem

In most mobile operators, typically more than 50% of prepaid customers have insufficient credit available to enjoy the services they need, generating an huge amount of failed transactions (calls, SMS, data). For operators this translates to millions of dollars in lost revenue, in addition to a bad user experience, loss of loyalty and eventually, customers.

Elproblema

Some numbers

Taking a Tier 1 operator from Latin America as an example, the following events occur daily due to lack of credit balance:

Icono 01

23 million
missed calls

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170 million incomplete data connections

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40 million
rejected SMS messages

How does it work?

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1. The user lacks credit

Comportamientousuario

2. Analysis of user’s behavior history

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3. The credit level is determined

Prestamonanocreditos

4. Issuance of Tiaxa offer

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5. The credit is confirmed and the user completes the transaction

Diagram Triangule En2x

Success Factors

  Customizable

  Wide user coverage

  Adaptive credit for each user

Tiaxa Value

  24/7 Managed Service

  Deep penetration of user base enables mass market communication.

.

  100% free of credit risk for MNO

  Increases revenues

The numbers don’t lie. 200 million users choose our offer to complete their transactions.
Likewise, 10 million Nanocredits are offered each day
giving continuity to their mobile services.

Solutions

The Nanocredits provide the correct amount of credit to each user at the right time, generating:

  A great user experience

Based on the fact that we avoid sending unnecessary or irrelevant messages, approach with the customer is only given when it’s needed and for the service that is requested.

  Better credit performance

Since the credit is offered at the exact time a customer needs it – when their request is just about to be rejected, the motivation to accept the offer is very high. The need for Nanocredits includes all segments of the prepaid population.

  Increased user retention

Customer satisfaction is increased by assisting users in an appropriate manner, increasing loyalty and reducing the interest of changing operators.

Nanocreditssolution

  A great user experience

Based on the fact that we avoid sending unnecessary or irrelevant messages, approach with the customer is only given when it’s needed and for the service that is requested.

  Better credit performance

Since the credit is offered at the exact time a customer needs it – when their request is just about to be rejected, the motivation to accept the offer is very high. The need for nanocredits includes all segments of the prepaid population.

  Increased user retention

Customer satisfaction is increased by assisting users in an appropriate manner, increasing loyalty and reducing the interest of changing operators.

Nanocreditssolution

Benefits

Greater consumption of services    

Increase in revenue per user    


Lower migration rate to competition

     Subscribers with more active days on the network

Beneficios 01

Greater consumption of services

Beneficios 03

Lower migration rate to competition

Beneficios 02

Increase in revenue per user

Beneficios 04

Subscribers with more active days on the network

PUSH
PUSH

For the occasional credit user

LOOP
LOOP

When the user balance or low or insufficient, the credit is provided automatically

FLOW
FLOW

The user’s balance is topped-up preemptively with the credit amount

Learn more about Nanocredits

About us

We have successfully deployed and managed dozens of analytics and fintech solutions, based on data analytics, across a wide range of cultures, languages ​​and time zones, reducing operational and financial risk and driving positive results in each of our clients.

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